Shipping and Returns – Brute Force Training


Shipping and Returns

Standard Shipping:
We are a small business! We do our very best to process and ship as fast as possible...but we are not Amazon! Orders may take up to 2 full business days to be processed before they are shipped. Generally, please allow 7 to 10 business days for your order to arrive.

Shipping Confirmation:
A shipping confirmation with your tracking number will be sent to the email address you provided when your gear is shipped. Please track your shipment as Brute Force is not responsible for lost or stolen packages.

Free Shipping:
Standard shipping is free for Domestic orders of $199.00 or more before tax. Unfortunately, orders shipping to Alaska and Hawaii are ineligible for this promotion.

International Shipping:
Brute Force ships gear all around the world. Unfortunately, we can't predict how countries outside of the US will adjust for shipping, and in some cases additional duties, fees and taxes may apply. Due to the nature of these unforeseen fees, Brute Force is not responsible for these extra costs. We recommend that you do your due diligence in researching shipping fees for your location. International customers are responsible for any custom fees that may be associated with the order once it arrives at the border. Currently, we use DHL as our International Shipping Partner, visit their website to learn more: RECEIVER'S GUIDE TO DUTIES AND TAXES.

Brute Force Gift Cards
Gift cards may only be redeemed toward the purchase of eligible products on Purchases are deducted from the gift card’s balance until balance reaches zero. Credit cards, additional gift cards or other available payment methods may be used if an order exceeds the amount of the gift card. Unused value remains on the card and cannot be redeemed for cash except where required by law.

You may return an unused item in new condition within 30 days of purchase. You MUST contact Brute Force Training and you will be responsible for shipping the package back to us. Return shipping is the responsibility of the customer. There is a 10% mandatory restocking fee on all items. In the event you place an order and cancel, a 10% cancellation fee may be applied at the discretion of Brute Force.
-Limited Lifetime Warranty honored for normal wear and tear
For more information on repairs and returns, visit BRUTE FORCE SHIELD
If you use your product in ways that it was not intended to be used, patching is generally easy and Brute Force will advise you on the best course of action. Please forward a picture with your request. For international customers, shipping will be very expensive, so a local repair will most likely be the best option.
Actions that will void the warranty: (Do at your own risk)
-Dragging the sandbags
-Overfilling shells or fillers
-Using wet sand or abrasive filler material
-Pouring sand directly into the shell
-Exceeding pronated handle weight limits
-Abnormal use
-Running into it with a snow-blower (yes, someone tried to claim this)
Our priority is to keep you training, and we will work with you on a resolution.
-Close out item sales are final. No returns
For more information on repairs and returns, visit BRUTE FORCE SHIELD

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